‘Communicating Beyond Bias’ with Heather Hansen

Author of ‘Unmuted:
How to show up, speak up, and inspire action.’

“In order to be fully unmuted, you have to know when to press mute, and only speaking when you have something meaningful and impactful to say.”

In this episode of Decontextualized, Natalia Rachel is joined by Heather Hansen, author of ‘Unmuted: How to show up, speak up, and inspire action.’ Heather shares ideas from her book and expands on the framework of ‘conscious, confident, and connected communication.’ She shares that in order to communicate well, in ways that promote peace and harmony, we have to listen and understand understand where our bias and preference move into discrimination.

About Heather Hansen:

Heather helps top global leaders show up, speak up, and inspire action in a changing world. She focuses on fostering unmuted communication cultures where every voice is heard, resulting in greater inclusion, innovation and efficiency across remote and global teams.

Along with private leadership communication coaching, Heather facilitates group training courses and consult on a number of topics related to global communication:
- Global English Pronunciation and Intelligibility
- Workplace and Leadership Communication
- Linguistic Diversity and Inclusion
- Cross-cultural Communication
- Presentation and Interpersonal Skills
- Language and Virtual Communication Policy

She is also an External Industry Expert for NUS Business School's Executive Education programs where she runs modules on communication, presentation, and storytelling skills.